Jaspreet Singh
Order Management Analyst
Detail-oriented and performance-driven O2C professional with hands-on experience in invoice processing, payment tracking, cash application, and customer query management. Skilled in SAP, reporting, and end-to-end process coordination, ensuring smooth revenue cycles and high customer satisfaction. Known for accuracy, time management, and problem-solving, with a passion for improving process efficiency and driving operational excellence.
HCLTech at Google
APR 2024 - NOV 2025
- Managed contracts, orders, and invoicing for Google, ensuring accuracy and compliance.
- Coordinated with sales teams, partners, and stakeholders for deal closure.
- Utilized SAP and Salesforce for order processing, billing, and customer management.
- Oversaw order-to-cash cycle, credit checks, and revenue recognition.
- Collaborated with global teams (NAMER, LATAM, EMEA, APAC).
Achievements
- Top performer of the month for 6 consecutive months and Promoted to Escalation Desk to resolve complex cases.
- Worked on root-cause analysis (RCA) for recurring disputes, reducing issue repetition by 10–20%.
- Consistently recognized by leadership for quality, productivity, and client communication skills.